Your kitchen's data is your business. We just keep it secure, compliant, and ready for your next inspection.
Last updated: November 2026
To provide the Safecater service, we collect essential data to support your compliance with food safety regulations:
We collect this through direct input (information you or your staff provide when setting up an account or adding staff) and automated collection (logs and timestamps generated as the service is used).
All data is encrypted in transit and at rest, and stored on secure cloud servers. We will never sell, rent, or share your employee data or compliance logs externally — your data belongs to you. The only time it leaves our servers is when you, the authorised business owner or manager, explicitly export your logs to PDF for an Environmental Health Officer (EHO export).
Compliance records are only available to signed-in staff and to you. They are not publicly available. On the kitchen app, staff are signed out after 15 minutes without activity, and only a manager can delete a record.
Our platform digitises and translates the official "Safe Catering" record forms. Safecater contains public sector information licensed under the Open Government Licence v3.0, using materials originally published by the Food Standards Agency (FSA) and Food Standards Scotland (FSS). Safecater is a privately owned software company and is not affiliated with, endorsed by, or operated by the FSA, FSS, or any UK government body.
Safer Food, Better Business says to keep completed pages until your next visit from a local authority food safety officer, which usually means 6–12 months of records. We keep your records in your EHO export vault for as long as you have an account, exportable to PDF at any time.
If your trial or subscription ends, kitchen logging stops but your records stay available to export until you delete your account.
If a manager deletes a single record, it is hidden from staff and left out of your EHO export. We keep the file, and a note of who deleted it and when, so it can be checked or recovered. They stay until the kitchen or account is deleted.
If you delete your account, kitchen access continues until the end of any period you have paid for. A free trial ends straight away. We then email you a reminder with a link to export your records, and 3 days later all data — account information, kitchen logs, employee records and digital signatures — is permanently deleted from your safecater account in accordance with UK GDPR. You can reinstate your account during those 3 days.
Deleting a single kitchen is separate from deleting your account: that kitchen's compliance records are packaged into a ZIP file, and we email a download link to your billing address. The link, and the underlying records, remain available for 14 days before permanent deletion.
Your kitchen app keeps its own copy of its records, activity data and staff list. This copy is not removed automatically when you delete a kitchen or your account. To have it removed, email support@safecater.co.uk.
Questions about this policy, how we handle your kitchen's data, or your rights under UK GDPR can go to our Data Protection Officer: support@safecater.co.uk
A dashboard compliance score is not a prediction of your next EHO inspection outcome.